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Customer Survey Reviews


Lindsay Barron was great to work with. She answered my e-mails and phone messages promptly, even during weekend hours. She provided very clear explanations for mortgage terms and policies. I would absolutely work with her again and I will recommend her to friends/colleagues looking for a lender.



Lindsay was exceptional throughout our long journey to find our home. She was thorough and attentive at all times and went out of her way to assure us when things hit a bit of a snag with the title. We were very pleased with the service Lindsay provided.


Stephanie and Sean

Lindsay was very responsive to all our questions, concerns, and constant emails. Thank you!



Lindsay, I absolutely loved working with you and your team. You made the process seamless and easy. I felt empowered, and was never worried about asking a question that seemed too silly. You were professional, yet also warm and friendly. I will absolutely work with you again the future, and I plan to recommend you to my friends.


Manuel and Marialuisa

Lyndsay Barron and Jessica LaMothe are knowledgeable, attentive and professional,. I give them a 10 out of 10 in the service provided throughput the process.



The family at HarborOne was absolutely incredible and took care of everything like I was one of there own


Bridget and Lee

We were first time home buyers and has no idea where to even start. We worked with Lindsay and we were not disappointed! She was professional, personable and very knowledgeable. She was always quick at responding to our questions and helpful when navigating this crazy house buying process! Once we found a house it turns into a part time job. We could always relay on Lindsay to keep us on track with all the items we needed to take care of. We just had to get her the documents and she handled the rest! We would recommend Lindsay to anyone needing assistance with purchasing a home. She really helped make the process go smooth for us. All and all, she gets a 11/10 from us!!


Christopher and Emily

We'd like to highly recommend Lindsay Barron to anyone who is looking for a mortgage broker in the Pioneer Valley. Over the past couple of years she worked with us as we asked question after question, worked various mortgage scenarios for us, was patient, helpful and generous with her time. We probably asked a lot of dumb questions but Lindsay never made us feel that way and worked hard for us all the way to the finish line. She was fantastic and I'm very grateful she was our broker.



Maria Cabrera is the most wonderful and trusty person I have been so lucky to work with from your company. She helped me trough the whole process and went way beyond of what her job was. She made me feel so comfortable and made all the steps super easy for me to understand. I have no words to thank her. She is such a wonderful asset to your company and I will talk to all my friends and family about her.



Great experience, all around. Mark was easy to work with and answered every question I had. I used a large national service for my first home in 2016, and the experience was awful. Working with Mark, Ross, and Candice was a night and day difference from my first mortgage. They were prompt, easily accessible, and always very helpful and professional. I cannot recommend them enough!!


Rajesh and Shanta

HarborOne Mortgage is amazing as I am fully satisfied with your service. It was excellent .Thank you So much Mark for your great help


Ryan and Traci

Mark Wilder and Candice Frost were fantastic to work with, kudos to their dedication and timely responses to all of our questions and inquiries during our extended and at times complicated build process for our new home.


Brian and Amy

Mark Wilder was great! Very knowledgeable and always available when needed. Thank you, Mark!


Gabriel and Lillian

Mary Aidoo made our mortgage experience easy to understand and her knowledge was greatly appreciated in this process that can be made complicated. Gabriel and I will always be thankful to her and her team for helping us reach our dream of home ownership.



Thanks for your help...



enjoyed working with Mass Hagen, very knowledgeable, very professional, very helpful



Mas Hagen and Pam Trowe were both exceptional.



Mas was excellent



Mass Hagen was great! Everything went very very smooth and we closed in record time.



Massimo Hagen worked very hard to satisfy our needs.
When it comes to loans Massimo is the smartest man in the room!


Todd and William

Mellyssa Coutinho was an outstanding partner throughout the entire mortgage process. Without her always prompt attention to our account, we would not have been able to purchase the property we wanted.


Paul and Marilyn

Mellyssa Coutinho was superb in working with us. As well as Julie Stoddard. Both them have great customer service skills and made a huge difference in our acceptance of the mortgage and the entire process. THANK YOU



Mellyssa was awesome to work with.
I would highly recommend her and I have been working with HarborOne since I was 18 years old and never had a problem so keep up the good work and it has been a pleasure working with you guys. Thank you


Valdomiro and Maria

Great experience !!! Excellent service !!!


Kristine and Scott

Melody and the team of professionals at HarborOne made our mortgage process as painless as it could be. This is our second time working with Melody and would never work with anyone else, she is professional and easy to talk to as well as Extremely knowledgeable. I will continue to recommend her to friends and family.

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