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Customer Survey Reviews


Darlene Pearl and her staff were outstanding throughout the whole process. Quick responses to all of my questions. I have heard horror stories about Home Buying and the Mortgage part of the process having troubles (with other companies), but I am thinking HarborOne proved there are still success stories to be told. You just need to find the right company, like HarborOne.


Jodi and Michael

Darlene Pearl was a professional from the first moment of contact. She guided us through the process from start to finish, with expertise. Your organization is very lucky to have such a dedicated employee! Thank you very much Darlene.


Jenna and Joshua

Thank you again Darlene! You were so great, we appreciate all your hard work, working with us again!


Daney and Stephan

We were very happy with the service from Darlene Pearl. We would definitely recommend her to others.



Darrell was outstanding and was there for me throughout the entire process.



Great service, Darrell went above and beyond to keep my loan moving forward. Nothing short of exceptional.


Caitlyn and Jeffrey

Thank you for everything! From start to finish, the process was smooth, clear, and seamless. Customer service was unmatched: all of our questions were answered promptly and in a way we could always understand. We are so grateful that we used Merrimack for our first home purchase!


Tyler and Kristen

Dave Burns and Julie Stoddard were both fantastic! The process from beginning to end was smooth and at no point did I feel overwhelmed or overly stressed.



Dave Gravelle and his team do an amazing job!! Thank you for making the process smooth, easy and stress free!!



David Gravelle and his team were FABULOUS!!! On top of every detail for me. I couldn’t be happier. Thanks Dave!!!


Philip and Yvonne

Dolly was an absolute wonder to work with, and made our first-time home buying process much smoother by not having to worry about whether or not our mortgage would come together properly. Would not hesitate at all to do more business with and recommend to others!



Eva Kokosinska was the greatest help in getting our mortgage needs finalized. She was extremely helpful and professional and courteous. Without her, I'm not sure we would have made the purchase.


John and Tammy

Ginnie has always been exceptional with all of our loans/refi's that we have done and have the upmost confidence in her.


Brian and Nancy

This whole process was amazing. Ginny is the best. She worked all hours and kept us informed and we closed in less than 1 month!
Can't say enough good and will definitely recommend!


Adam and Ami

We were having problems with our bank giving us a mortgage loan and they told us last minute that they couldn’t give us the loan, so our realtor referred us to Laura Roy at Merrimack. Laura picked up all our information hoping to be able to close on the same day that we were previously supposed to. (Within a few weeks!)
We went on vacation for 10 days during those few weeks and Laura worked diligently to push everything through on time and did not call us while we were vacationing so we could relax during our vacation. Laura handled everything professionally and we were able to close on time. She was able to get us a great interest rate and we couldn’t be happier with the service. We would definitely recommend Laura Roy and merrimack to everyone who is in need of financial services. I can’t thank Laura Roy enough for making this happen for us. Truly an amazing experience after going through months of run-arounds with our previous financial institution. We are overjoyed in our new home. Thank you, thank you, thank you!!!



Laura Roy was wonderful throughout the process. She was professional and assisted us with any questions we had. She made the experience smooth and without any worries!!



I'll be using you again. Jo Geddis and all of the team are the (best)


Julie and Johnathan

I can't say enough good things about Tom and his team. We have been working with Tom for the past year and a half. His guidance is the whole reason why we were able to purchase our first home. Thank you so much Tom!



Rob is knowledgeable, professional and very easy to work with. Two thumbs up!

Thank you Rob!



I thoroughly enjoyed working with Lindsay and the office staff. Lindsay helped by being able to answer some questions that a less experienced originator would not. She responded quickly to all of my concerns and went the “extra mile” to get my refy through some sticky hoops. The staff was similarly cooperative and friendly. Best mortgage experience I have ever had - and I have had many.


Matthew and Lauren

Awesome experience all around. First house deal fell through, we found another house with under 30 days to closing. Butch and team were able to accommodate us and make sure everything was done in a timely manner. Day one i expressed that my 2 biggest requirements was a solid rate and good communication. Butch exceeded both and made the days leading up to the closing as low stress as possible.



Couldn't have done this without you Deb!
Thanks so much for your help.



Deb was incredible! Thank you!



Debbie was the best!



Harborone mortgage was an asset to me as a member of my team ,very knowledgeable and friendly ,I have refered you to my daughter as well as friends ,thank you so much ,great doing business with you

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