“"I am writing to share my utter amazement and appreciation with you, of my mortgage process with Rick Fritsch. Our relationship started by chance last August when my husband and I found a house in Sagamore that we loved. By the luck of the draw, the best of luck it turns out, we met Rick. He processed everything quickly and responded back to us through phone, email and texts even on nights and weekends. The Sellers of that house accepted another offer so we weren't able to move forward. Not only was Rick meticulous (a quality I also share LOL) in his work but he is a kind and thoughtful person, reminding us that we would eventually find a house on the Cape.
Fast forward to March 2024, we found a condo in Buzzards Bay that we loved and wanted to put an offer on. Immediately, I called Rick, knowing that I didn't want to deal with anyone except him. He again jumped through hoops to get us the pre-approval letter quickly. There were many offers on this condo but we were elated to find out they accepted our offer. Rick took the time to explain not only to me but other family members on a group call about the process ahead. He explains it like a teacher (which my Mom was for over 40 years), methodical and direct.
Everything was smooth sailing with Rick, but then the underwriting department didn't like some of the Condo Master Insurance Policy wording, and it sent all of us into a tailspin. We were devastated. I even went to your competitor banks to get financing. I have A+ paper and they were more than willing to steal me from Harbor One. None of them had any issue with the condo insurance policy wording. Rick persevered and went the extra mile to make sure Harbor One could resolve this issue. He asked me to hold on and I did, not because you had a better rate (because some of your competitors beat your rate) but because Rick is a joy to work with.
He worked with many levels of Harbor One and came to an acceptable resolution. It is rare to find the dedication, drive, work ethic, thoughtfulness, and kindness you have in Rick. You are so lucky to have him as a member of your team. If you have some employee recognition program or bonus program, please nominate him to the fullest degree. He is ONE OF A KIND!
Thank you Rick for all you have done for me and my family. We greatly appreciate it!"”
- Heidi S. for Richard Fritsch -